Call Travelers Today!

1861 Broadway

Fresno, CA. 93721



OFFICE: 559-266-0561

FAX: 559-266-3933

TOLL-FREE: 800-900-7372

FAQs at Travelers Body & Fender Works

Do you require a deposit when I drop off my car?

How do you receive payment from the insurance company?

How much does the estimate cost?

How long does it generally take to make the repairs?

Would someone be available to drive me home/work once I drop off my car at your shop?

When will you start the repairs?

Can you take care of my rental car reservation?

Is it necessary to get 3 estimates?

What if my insurance company denies approval of the estimate?

Will my car be in as good condition as it was before the accident?

Do you guarantee the repair work?

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Do you require a deposit when I drop off my car?

No, when you pick up your repaired vehicle, you will only have to pay your insurance deductible if applicable. In the event of an owner pay we do require a downpayment for parts to be ordered

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>How do you receive payment from the insurance company?

Most people choose to have us deal directly with the Insurance Company for payment. By signing a power of attorney form, you can authorize us to accept payment from your Insurance Company with no hassles to you. If you choose this option, the only money out of your pocket is the deductible required by your insurance. However, you certainly have the choice to pay for the repairs up-front and then receive reimbursement from your Insurance Company. We are glad to accommodate whatever choice is yours.

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>How much does the estimate cost?

The estimate is absolutely free and takes approximately 20 minutes of your time.

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>How long does it generally take to make the repairs?

Each accident is unique of course. That’s why we use state-of-the-art systems to estimate the damage done to your car. From there we can accurately give you a cost breakdown and timeline for the repairs to be completed. However, additional work may be needed if the repair process reveals any hidden damage. This rarely happens, but if it does, you and your Insurance Company will be immediately notified by your Customer Service Specialist.

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>Would someone be available to drive me home/work once I drop off my car at your shop?

We would be glad to take you to your home or office. We also offer free pick-up and delivery.

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When will you start the repairs?

The repair process begins as soon as you leave your car with us.

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>Can you take care of my rental car reservation?

Absolutely. Our excellent relationship with the local rental agencies makes it possible to make on-site reservations a snap.

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>Is it necessary to get 3 estimates?

No. In most cases, it is completely your choice which auto body shop does the repairs on your vehicle. It’s a common misconception that you must get several estimates or choose a repair facility from your Insurance Company’s list. Legally, this protects you as a consumer, allowing you to get the best quality repair work done… not just the cheapest.

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>What if my insurance company denies approval of the estimate?

Our outstanding relationship with nearly all Insurance Companies in the state and nationally allows us to make certain that all repairs needed are approved before work begins.

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>Will my car be in as good condition as it was before the accident?

Yes. We pledge to return your vehicle to you as it was in its pre-accident condition. All aspects of the repair are done to factory tolerances by the highest trained technicians using cutting edge equipment and technology. Keep in mind, the repair work will be like new, but the rest of the vehicle will be in the same condition before the accident occurred.

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>Do you guarantee the repair work?

Our guarantee from Travelers is that you will be satisfied. We do extensive post-repair follow-up to insure that you will be completely satisfied. To be certain of our promise to you, we offer a full warranty stating that if anything goes wrong with the repairs we have performed, we will re-do those repairs as long as you own vehicle. Lets keep it simple, if you are not 100% satisfied with the repair tell us and we will make it meet your expectations.

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